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SBC Yahoo! DSL - Welcome to the Internet the way you want it.
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tips for a smooth transitionWith SBC Yahoo! DSL You are in control...
robbie Frequently Asked Questions about your new
SBC Yahoo!® DSL Service

 
A. General Questions about
SBC Yahoo! DSL
B. System Requirements
C. Yahoo! IDs and Your SBC Yahoo! DSL Account
D. Browser Settings
E. Email - Contacts, Settings and Message Manager
F. Additional Mailboxes/Sub-Accounts
G. Personal Home Pages
H. Safety and Security
I. Instant Messenger
J. Communities
K. Newsgroups
L. Your Customizable Home page
M. Pricing and Billing
N. Corporate Overview
O. Cancellation of Service
P. Contacts and Help


A. General Questions about SBC Yahoo! DSL

1.  Why is my current DSL Internet service transitioning to SBC Yahoo! DSL?
2.  Why should I upgrade to SBC Yahoo! DSL?
3.  Will my current email address change to a different SBC Yahoo! DSL email address?
4.  Is the cost of my service changing? Do I pay extra for new features?
5.  Since I have a traveling dial-up account with my DSL membership, do I need to load the SBC Yahoo! Dial CD to transition my dial account?
6.  How do I transition my additional mailboxes/sub-accounts to SBC Yahoo! DSL?
7.  If I upgrade to SBC Yahoo! DSL do I get any new features to my SBC Internet service?
8.  What happens if I do not upgrade my account?
9.  How do I upgrade to SBC Yahoo! DSL?
10.  Do I need new SBC Yahoo! DSL software to upgrade?
11. What is SBC Yahoo! DSL Business Edition?
12. How do I get SBC Yahoo! DSL Business Edition?


A. General Questions about SBC Yahoo! DSL

1.  Why is my current DSL Internet service transitioning to SBC Yahoo! DSL?

A. SBC Internet Services recently joined forces with Yahoo! Inc. to bring you an enhanced high-speed Internet experience - SBC Yahoo! DSL, which combines high-speed DSL connectivity from SBC with broadband-specific content, services and applications from Yahoo!. The result is a fast, always available and custom experience. You get what you want from the Internet -- when you want it.

To start enjoying these benefits now, click here to upgrade today.
Remember these 4 important aspects of your account won't be affected by this upgrade:

Your email address stays the same.
Your monthly price stays the same.*
Your billing method stays the same.
Your high speed DSL Internet connection stays the same. * Your basic monthly price does not change during your existing term commitment.
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2.  Why should I upgrade to SBC Yahoo! DSL?

A. SBC Yahoo! DSL offers many more benefits than your current SBC Internet service.

  • Greater Personalization. Tailor your home page content and look to match your unique interests with world-class personalization features from Yahoo!.

  • Improved Interactivity. Your enhanced DSL browser lets you send email or check your online calendar without ever leaving the web page you are viewing.

  • Better Access to Broadband Content. Broadband content (such as videos, games, and music) is at the forefront, so it's easy for you to find and enjoy. In addition, Flash MX technology provides instant access to streaming content with no need for buffering or opening a new window.

  • Unlimited Remote Dial-Up Access. As an SBC Yahoo! DSL member you have unlimited remote dial-up access to your account from virtually anywhere in the U.S.

  • Bundled Premium Services. At no additional charge, you receive a suite of premium services. Plus, you can choose additional premium services at a 20% discount.
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3.  Will my current email address change to a different SBC Yahoo! DSL email address?

A. No. Your email address does not change. Continue to use your current email address after you register and upgrade to your new SBC Yahoo! DSL.
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4.  Is the cost of my service changing? Do I pay extra for new features?

A. No. The cost will not change as a result of this upgrade. You are still charged the same price, but you get more entertaining and useful content, consistently fast access and a completely customizable portal.

In addition, SBC Yahoo! DSL members are eligible for special discounts on great SBC Yahoo! DSL premium services. During registration, you'll have a chance to select some extras and take advantage of these member perks.*

* Some restrictions apply. Details online during registration. Services will cease upon cancellation or termination of membership.
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5.  Since I have a traveling dial-up account with my DSL service, do I need to load the SBC Yahoo! Dial CD to transition my dial account?

A. No. If you received the SBC Yahoo! Dial CD, please do NOT load it. All the required software is available online. Click here to upgrade to SBC Yahoo! DSL.
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6.  How do I transition my additional mailboxes/sub-accounts to SBC Yahoo! DSL?

A. Once you upgrade your master account to SBC Yahoo! DSL, you can transition your existing additional mailboxes/sub-accounts in one of these ways:
  • Go to http://yahoo.sbc.com and log in using the sub-account member ID and password. Then, simply follow the on-screen instructions.
OR:
  • Go to your SBC Yahoo! DSL "My Account" page. Your additional mailboxes/sub-accounts are listed on this page. Select a sub-account to transition by clicking the Upgrade Sub-Acct link.
If the sub-account member uses a different computer than the master account, the sub-account member may install the same SBC Yahoo! DSL software on their computer.

NOTE: You will need to transition each additional mailbox/sub-account separately. If you have more than 10 additional mailboxes /sub-accounts, you will need to reduce the number of sub-accounts in order to complete the upgrade. To use more than 10 sub-accounts, you need to set up another master account for an additional charge.
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7.   If I upgrade to SBC Yahoo! DSL do I get any new features with my SBC Internet service?

A. Here are some of the new features and services, available from SBC Yahoo! DSL when you upgrade:
  • A personalized home page you can design to fit your needs
  • Email with 2GB of online storage and 10 sub accounts, each with 2GB of online storage
  • SBC Yahoo! Photos with unlimited online storage
  • A host of extras included at no extra cost - 3 SBC Yahoo! Classifieds basic ads, 3 SBC Yahoo! Auctions listings and 3 Consumer Reports® guides.
Plus, you'll get to pick two extra premium services at no additional charge - pick one from category A and one from category B. These lists are available when you register and activate your SBC Yahoo! DSL accountand include great features* such as:

Category A
  • SBC Yahoo! Games All-Star package - compete online against other players around the world
  • SBC Yahoo! Photos - with unlimited online storage
Category B
  • SBC Yahoo! Photos - with unlimited online storage
  • SBC Yahoo! Bill Pay - 5 payments per month (from 750+ company payee list)
  • SBC Yahoo! Finance Research Reports - five MarketGuide Provestor reports per month
  • Encyclopaedia Britannica® - online subscription
DISCOUNTED PREMIUM SERVICES

Finally, as part of your Membership benefits, you get to pick three additional premium services at 20% off,* such as:

Entertainment
  • SBC Yahoo! Games On-Demand subscription - rent and play top PC games on your desktop
  • SBC Yahoo! Games All-Star Package - 1 month, 3 months or a full year
Professional/Finance
  • SBC Yahoo! Finance Real-Time Package - real-time quotes, news and market commentary
  • SBC Yahoo! Finance Research Reports - the info many Wall Street experts use
Life Management/Family
  • SBC Yahoo! Personals membership - 1 month, 3 months or a full year
  • Consumer Reports® Auto Hub - 90 - day access
  • Consumer Reports® Full Subscription - one year of unlimited access to all online reports
  • SBC Yahoo! Photos - unlimited online storage
* Some restrictions apply. Details online during registration. Services will cease upon cancellation or termination of membership.
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8.  What happens if I do not upgrade my account?

A. If you do not upgrade your account to SBC Yahoo! DSL, you will still have your high-speed Internet connection, but you will eventually lose your SBC home page and portal.

Don't miss out on top-rated SBC Yahoo! DSL features like the customizable home page and extensive content. Take advantage of this enhanced, new service (ranked #1 in a recent Forrester® review) by upgrading today at no extra charge.

To join thousands of others who are already enjoying the benefits of SBC Yahoo! DSL, click here. No download is necessary. And your email address, price, billing method, and the speed of your DSL Internet connection all stay the same as they are now.

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9.  How do I upgrade to SBC Yahoo! DSL?

A. It's easy to upgrade, just click here. After you activate SBC Yahoo! DSL, you will be able to select additional software, included at no extra cost. You can choose any or all of the following software options:

SBC Yahoo! Browser
This package gives you the SBC Yahoo! DSL custom browser with built in Messenger, LAUNCHcast Radio and easy access to email, finance, games and more. Plus, this package also includes Parental Controls and firewall software.

SBC Yahoo! Dial Connection Manager
Install the Dial Connection Manager for unlimited remote dial-up access to your account when you are away from home using your existing email address and password.

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10.  Do I need new SBC Yahoo! DSL software to upgrade?

A. No. You do not need new software to upgrade. However, once you upgrade you will be offered additional software to download to optimize the enhanced features of SBC Yahoo! DSL.

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11.  What is SBC Yahoo! DSL Business Edition?

A. With SBC Yahoo! DSL Business Edition, it's easy to put your most-needed tools and content on a single web page. Get the latest industry headlines, view your calendar and compose an email all on one personalized page. Eliminate the lag in getting access to important information or email downloads. Your lightning-fast broadband connection will get you there with no waiting. In today's business world, time is money. And SBC Yahoo! DSL has the ability to save you both.

As a business Member, you can select from the following services designed especially to help your business run more smoothly and effectively.

AntiVirus Software You've got email virus software to help protect you from viruses that hide in email attachments, but there are many other virus threats that can damage your computer and corrupt important files. Protect your entire PC with Computer Associates' eTrust EZ AntiVirus - it's easy to use, always on-guard and automatically checks for virus updates and software upgrades.

Email Marketing Trial Email marketing is a proven way to generate revenue, build your brand and more. With Got Marketing's Campaigner, it's easy to create professional email and newsletter campaigns, manage your contact lists and measure results with tracking. Your free trial lets you create as many campaigns (100 contacts or less) as you like.

SBC Yahoo! Mail Extra Storage Avoid having to delete messages to conserve space - get an additional 50MB of email storage to help keep track of important emails and save large attachments.

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12.  How do I get SBC Yahoo! DSL Business Edition?

A. During registration, you will have the opportunity to select the experience that fits you best, either Personal Edition or Business Edition. Your selection will have no cost impact to you, nor will it limit your access to any of our offerings or product features. It simply helps us configure our services to better meet your needs.

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B. System Requirements

1.  What are the minimum system requirements for SBC Yahoo! DSL?
2.  What are the minimum system requirements for downloading the SBC Yahoo! DSL software?
3.  Do I have to download the SBC Yahoo! DSL software to upgrade? What if I don't want to download the software?
4.  If I don't download the SBC Yahoo! DSL software now, can I get it later?
5.  Will the speed of my Internet connection change when I upgrade to SBC Yahoo! DSL?
6.  Will I need a new modem?
7.  How do I get SBC Yahoo! DSL?
8.  Will I need to do anything new to connect to the Internet?
9.  Will I loose my static IP address?
10.  When will my new SBC Yahoo! DSL account be completely activated and functioning?
11.  Will a dial account for travel be included with my DSL service?
12.  What if I have more questions about SBC Yahoo! DSL?


B. System Requirements

1.  What are the minimum system requirements for SBC Yahoo! DSL?

A. To upgrade your DSL account no additional software or hardware is required. The minimum system requirements are:
  • Windows or Mac with Internet Explorer 5.0 and above
  • 256 color adapter with 800 x 600 resolution
When you register or upgrade to SBC Yahoo! DSL you can also download separate software at no extra cost to further enhance your Internet experience. To access these benefits you can choose from the SBC Yahoo! DSL software package.

SBC Yahoo! DSL software package includes:

SBC Yahoo! Browser environment
This package gives you the SBC Yahoo! DSL custom browser with built in Messenger, LAUNCHcast Radio and easy access to email, finance, games and more. Plus, this package also includes Parental Controls and Firewall software.

SBC Yahoo! Dial Connection Manager
Install the Dial connection Manager for unlimited remote dial-up access to your account when you are away from home using your existing email and password.

SBC Connection Manager
SBC Connection Manager is a set of support tools you can use to monitor, test, repair, and get help for your SBC Yahoo! DSL Internet connection. Use the SBC Connection Manager to:

Monitor and test your connection
Repair connectivity problems
Receive bulletins from SBC

The SBC Connection Manager runs in the background while you are connected with DSL and examines components of the connection to help maintain optimal performance. The SBC Connection Manager does not monitor, track or collect any personal information about you or the Web sites you visit. It simply monitors, diagnoses and resolves connection problems to make your Internet experience more consistent and more enjoyable.
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2.  What are the minimum system requirements for downloading the SBC Yahoo! DSL software?

A. Each of the 3 software downloads has it own minimum systems requirement.

Software Minimum System Requirements:

SBC Yahoo! DSL Browser ~ 10mb

Windows 98, 2K, ME, XP
32MB RAM for 98 and ME; 64MB RAM for 2K, XP
256 color adapter with 800 x 600 resolution
20MB available hard drive space

SBC Yahoo! Dial Connection Manager ~ 3mb

Windows 98, 2K, ME, XP
32MB RAM for 98 and ME; 64MB RAM for 2K, XP
256 color adapter with 800 x 600 resolution
5MB available hard drive space

SBC Connection Manager software ~ 40mb

Windows 98, 2K, ME, XP
Pentium® 266MHz or equivalent microprocessor
Available DSL connection
Microsoft Internet Explorer version 5.01 SP2or higher
64MB of RAM
179MB of available hard disk space (uncompressed)
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3.  Do I have to download the SBC Yahoo! DSL software to upgrade? What if I don't want to download the software?

A. No, you do not have to download the software to upgrade your service. If you do not wish to download the software, just upgrade your account. When you get to the SBC Yahoo! DSL software page, do not select any of the software download options.
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4.  If I don't download the SBC Yahoo! DSL software now, can I get it later?

A. Yes, you can always download the SBC Yahoo! DSL software later.

As you go through registration, you finish the upgrade section first. Then you'll arrive at the SBC Yahoo! DSL software. If you do not wish to download the software at that time, do not select any of the software download options. You can always download the software at a later time by revisiting the software page and selecting the option(s) of your choice.
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5.  Will the speed of my Internet connection change when I upgrade my SBC Yahoo! DSL?

A. No. Your Internet connection speed is not affected by this upgrade.
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6.  Will I need a new modem?

A. No. You will not need a new modem. You will be able to connect with your current modem for this upgrade.
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7.  How do I get SBC Yahoo! DSL?

A. It's easy. Click here to upgrade to SBC Yahoo! DSL.
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8.  Will I need to do anything new to connect to the Internet?

A. No. Your basic method of connection does not change with this upgrade.
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9.  Will I lose my static IP address?

A. The type of DSL connection you currently have will remain the same.
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10.  When will my new SBC Yahoo! DSL account be activated and functioning?

A. As soon as you click here to upgrade, and follow the on-screen instructions to activate.
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11.  Will a dial-up account for travel be included with my DSL service?

A. Yes. As part of your SBC Yahoo! DSL package, you also have access to unlimited nationwide dial-up Internet access. You can use the dial-up service whenever you travel or are away from your high-speed DSL connection.

If you do not currently have a dial-up connection on your computer you need to download the SBC Yahoo! Dial Connection Manager software. This software gives you the ability to have unlimited remote dial-up access to your account with your existing email address and password when you are away from home.
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12.  What if I have more questions about SBC Yahoo! DSL?

A. If you have trouble upgrading your account or you have further technical questions, please contact us at http://support.sbcglobal.net/ or call our 24/7 Technical Support at 1- 877- SBC DSL 5.

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C. Yahoo! IDs and Your SBC Yahoo! DSL Account

1.  What happens if I currently have a Yahoo! ID? Can I keep my Yahoo! ID?
2.  What do I gain by merging my Yahoo! ID?
3.  If I have a free Yahoo! ID, why do I need to upgrade to SBC Yahoo! DSL?
4.  If I merge my Yahoo! ID now and decide to un-merge my email accounts later what will happen?
5.  Can I merge my Yahoo! ID later?
6.  How is my experience different if I do not merge my Yahoo! ID?
7.  Will upgrading to SBC Yahoo! DSL add any new features to my Internet service?
8.  When logging into SBC Yahoo! DSL, which password should I use?
9.  Will moving to the new experience affect any of my current Yahoo! settings?


C. Yahoo! IDs and Your SBC Yahoo! DSL Account

1.  What happens if I currently have a Yahoo! ID? Can I keep my Yahoo! ID?

A. If you already have an existing Yahoo! account, you can merge your Yahoo! account information with your new SBC Yahoo! DSL account. This lets you to continue to use your current Yahoo! email address as well as your current Yahoo! personal information and preferences with your new SBC Yahoo! DSL account.
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2.  What do I gain by merging my Yahoo! ID?

A. With SBC Yahoo! DSL, you'll enjoy upgraded versions of SBC Yahoo! Mail, and SBC Yahoo! Photos. When you merge your accounts, you automatically get more storage on these premium services.

By merging your existing Yahoo! account with your new SBC Yahoo! DSL account, you will immediately enjoy a new level of service. For example, email addressed to your yahoo.com email address or to your SBC Internet Services address (domain.net) will now be routed to one email box. Once you have merged your existing Yahoo! ID to your SBC Yahoo! DSL account, you can access your services using the same password as your SBC Yahoo! DSL Member ID.

Preferences, like the items listed below, will be transferred to your new SBC Yahoo! DSL account.

My Yahoo!
Home page content and settings
Portfolio(s)
Photos
Calendar
Groups

Instant Messenger
Friends list
Other Instant Messaging Preferences

Mail
Address Book
Inbox settings
POP 3 Access settings
SpamGuard preferences
Filter settings

If you should need to discontinue your SBC Yahoo! DSL account, you will have the opportunity to retain your Yahoo! ID, your SBC Internet Services ID (domain.net), your mail (2GB of online storage space for email), sub-accounts, email addresses, calendar items, photos with unlimited online storage, and more for only $9.95 per month. Alternatively, you can transfer some of your existing data to a new Yahoo! account with a different Yahoo! ID. Otherwise your data will be deleted. You will only be able to transfer this data to a Yahoo! account. You will not be able to transfer the data to any another ISP or email account.
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3.  If I have a free Yahoo! ID, why do I need to upgrade to SBC Yahoo! DSL?

A. SBC Yahoo! DSL combines high-speed DSL connectivity from SBC with broadband-specific content, services and applications from Yahoo! The result is a fast, instantly available and customized experience that enables you to get what you want from the Internet when you want it.

SBC Yahoo! DSL is more than a new home page. SBC Yahoo! DSL includes a customized browser and more online storage space for email (2GB for master account; 2GB for sub-accounts), pictures and files (unlimted). Plus, you get consistently fast and instantly available access, entertaining and useful content and a customizable portal.

With SBC Yahoo! DSL, you'll enjoy upgraded versions of SBC Yahoo! Mail, and SBC Yahoo! Photos. When you activate your SBC Yahoo! account, all of the storage on these premium services expands seamlessly.
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4.  If I merge my Yahoo! ID now and decide to un-merge my email accounts later, what will happen?

A. If you map your existing Yahoo! account to your SBC Yahoo! account and decide later to cancel your SBC Yahoo! service, there will be a maintenance fee to retain your existing Yahoo! ID and email account. You will also be able to keep your existing SBC Yahoo! email account(s).

You will be charged $9.95 per month to retain your existing Yahoo! ID and preserve your email, addresses, calendar items, and personalized services. If you cancel your SBC Yahoo! service and do not wish to pay the maintenance fee, your data will be deleted or you may transfer some of your existing data to a new Yahoo! account with a different Yahoo! ID.

If you decide to transfer your personal settings to a new Yahoo! ID, Yahoo! will give you step by step instructions automatically.
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5.  Can I merge my Yahoo! ID later?

A. No. You only have this one opportunity to merge your Yahoo! ID with your new SBC Yahoo! ID. If you choose not to merge an existing ID at this time, you will NOT be able to do this at a later time.

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6.  How is my experience different if I do not merge my Yahoo! ID?

A. If you don't merge your Yahoo! ID, you will have to maintain two separate email accounts - yourname@yahoo.com and yourname@sbcglobal.net.
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7.  Will upgrading to SBC Yahoo! DSL add any new features to my Internet service?

A. Yes, SBC Yahoo! DSL gives you many additional features. Your new SBC Yahoo! DSL membership includes all of the following standard services*:

  • Customized SBC Yahoo! DSL browser for quick access to your favorite properties (Windows® only)
  • Personalized SBC Yahoo! DSL home page for you to control your Internet experience
  • SBC Yahoo! Mail account with 2GB of online storage, POP access, email forwarding and virus protection
  • 10 additional SBC Yahoo! Mail sub-accounts with 2GB of online storage each, POP access, email forwarding and virus protection
  • SBC Yahoo! Messenger with video messaging to communicate instantly with family and friends
  • SBC Yahoo! Photos with unlimited online storage
  • Three SBC Yahoo! Classifieds basic ads to sell stuff locally
  • Three SBC Yahoo! Auctions listings to sell your collectibles to the highest bidder
  • Three Consumer Reports® guides for research you can trust before you buy
  • SBC Yahoo! Parental Controls to help you choose the content your children can view on the Internet
  • Firewall software to help shield your computer from unauthorized access
  • SBC Yahoo! Dial with unlimited dial-up Internet and nationwide access when you're away from home
Plus, you'll get to pick two extra premium services at no additional charge - pick one from category A and one from category B. These lists are available when you register and activate your account and include great features* such as:

Category A
  • SBC Yahoo! Games All-Star package - compete online against other players around the world
  • SBC Yahoo! Photos - with unlimited online storage
Category B
  • SBC Yahoo! Photos - with unlimited online storage
  • SBC Yahoo! Bill Pay - 5 payments per month (from 750+ company payee list)
  • SBC Yahoo! Finance Research Reports - five MarketGuide Provestor reports per month
  • Encyclopaedia Britannica® - online subscription
DISCOUNTED PREMIUM SERVICES

Finally, as part of your Membership benefits, you get to pick three additional premium services at 20% off,* such as:

Entertainment
  • SBC Yahoo! Games On-Demand subscription - rent and play top PC games on your desktop
  • SBC Yahoo! Games All-Star Package - 1 month, 3 months or a full year
Professional/Finance
  • SBC Yahoo! Finance Real-Time Package - real-time quotes, news and market commentary
  • SBC Yahoo! Finance Research Reports - the info many Wall Street experts use
Life Management/Family
  • SBC Yahoo! Personals membership - 1 month, 3 months or a full year
  • Consumer Reports® Auto Hub - 90 - day access
  • Consumer Reports® Full Subscription - one year of unlimited access to all online reports
  • SBC Yahoo! Photos - with unlimited online storage
* Some restrictions apply. Details online during registration. Services will cease upon cancellation or termination of membership.
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8.  When logging into SBC Yahoo! DSL, which password should I use?

A. Use the ID and password you use now.
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9.  Will moving to the new experience affect any of my current Yahoo! Settings/marketing preferences?

A. Most of your Yahoo! settings will remain the same. However, in order to make sure you get the absolute most out of your service, we occasionally like to send email service updates, news about special deals for members and more. At registration, you are automatically added to the Yahoo! mailing list to receive this information. If you do not wish to receive marketing emails, you may remove your name (http://subscribe.yahoo.com/showaccount) from this mailing list after you complete account activation.
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D. Browser Settings

1.  How can I import my current bookmarks from my existing browser to the SBC Yahoo! DSL browser?

A. After you upgrade your account to SBC Yahoo! DSL you can import your current bookmarks from your existing browser.

The first time you open your new SBC Yahoo! DSL Browser, it will prompt you to import your current bookmarks. You may import your bookmarks at that time or at a later date. Here's how:
  1. Click on Bookmarks in the SBC Yahoo! DSL Browser.
  2. Select the Edit/Import Bookmarks from the drop-down menu - this takes you to the SBC Yahoo! DSL Bookmarks page.
  3. From the Bookmarks page, select the Import Bookmarks link.
  4. Follow the on-screen instructions to import your internet Explorer Favorites into SBC Yahoo! DSL Bookmarks.
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E. Email - Contacts, Settings and Message Manager

1.  Will my current SBC email address change to a different SBC Yahoo! DSL email address?
2.  Which email clients does SBC Yahoo! DSL support?
3.  What is the difference between web-based email and client email?
4.  How do I send and receive my email after I activate my new SBC Yahoo! DSL?
5.  Will my email settings change?
6.  How big is my new email account?
7.  After I activate my account, will all my email be forwarded to my new SBC Yahoo! DSL mailbox?
8.  Does my SBC Yahoo! DSL email account include spam protection?
9.  How do I transfer contact information to my new SBC Yahoo! Address Book?
10.  Does my SBC Yahoo! DSL email include any new features?


E. Email - Contacts, Settings and Message Manager

1.  Will my current SBC email address change to a different SBC Yahoo! DSL email address?

A. No. Your email address will not change. You can continue to use your current SBC email address after you register for your new SBC Yahoo! DSL membership and activate your account. Your friends and contacts can continue to email you at your current email address.
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2.  Which email clients does SBC Yahoo! DSL support?

A. SBC Yahoo! DSL supports Outlook Express and Netscape® Messenger™ 4.7X. When you activate your SBC Yahoo! DSL account, your settings will be configured automatically in these clients. If you use another email clients, you may continue to do so, but you will need to manually change your settings after you activate for your SBC Yahoo! DSL account. These settings will be presented to you online during the upgrade process.
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3.  What is the difference between web-based email and client email?

A. Web-based email lets access your email from any web-connected computer, so you can send and receive email when you're away from your home computer. With web-based email, you will can read and compose mail in your Internet browser, and your messages are stored online - you have 2GB of online storage for in your master account mailbox.

In addition to web-based email, you can choose to send and receive email through client email with SBC Yahoo! DSL. Client email refers to a desktop email program on your computer (e.g., Outlook Express or Netscape). This type of email software lets you read and compose messages in your client program. Messages received through client email are downloaded and stored on your computer.

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4.  How do I send and receive my email after I activate my new SBC Yahoo! DSL?

A. With SBC Yahoo! DSL, you can send and receive mail from any web-connected computer or from your current email client.
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5.  Will my email settings change?

A. If you use Outlook Express or Netscape Messenger 4.7X your email settings will be automatically configured when you upgrade to SBC Yahoo! DSL.

If you use another email client, you must change your settings manually after you activate your SBC Yahoo! DSL account. Here are SBC Yahoo! DSL email settings so you can make the changes to your email account:

Your Email Address:
MemberID@...
Incoming (POP) Outgoing (SMTP)
ameritech.net pop.ameritech.yahoo.com smtp.ameritech.yahoo.com
flash.net pop.flash.yahoo.com smtp.flash.yahoo.com
nvbell.net pop.nvbell.yahoo.com smtp.nvbell.yahoo.com
pacbell.net pop.pacbell.yahoo.com smtp.pacbell.yahoo.com
prodigy.net pop.prodigy.yahoo.com smtp.prodigy.yahoo.com
sbcglobal.net pop.sbcglobal.yahoo.com smtp.sbcglobal.yahoo.com
snet.net pop.snet.yahoo.com smtp.snet.yahoo.com
swbell.net pop.swbell.yahoo.com smtp.swbell.yahoo.com
wans.net pop.wans.yahoo.com smtp.wans.yahoo.com

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6.  How big is my new email account?

A. Your master account includes 2GB of online storage for your email. You will also have 10 sub-accounts - each with 2GB of online storage.
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7.  After I activate my account, will all my email be forwarded to my new SBC Yahoo! DSL mailbox?

A. Yes. Your email will be delivered to your SBC Yahoo! DSL account after you complete your upgrade. All email left in your SBC Internet Services or Prodigy email box will be automatically transferred to your new SBC Yahoo! DSL mailbox within the next 48 hours. You'll receive confirmation by email once the transfer is complete.
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8.  Does my SBC Yahoo! DSL email account include spam protection?

A. Yes. Your SBC Yahoo! DSL email account includes SpamGuard, a filtering system designed to reduce spam in your inbox by directing most bulk messages to a bulk mail folder. This filtering system is automatically activated when you upgrade to SBC Yahoo! DSL.

When our automatic filter determines that a message was sent in bulk, SpamGuard generates a bulk mail folder and sends the bulk message to this folder instead of your inbox. This technique aims to deliver only emails that you've requested to your Inbox. However, we may occasionally send these messages to your bulk mail folder. If this occurs, let us know by clicking the This is not Spam link on the message itself.

Messages remain in your bulk mail folder for a minimum of 30 days unless you delete them yourself. After 30 days, the messages are removed automatically. You may wish to empty your bulk mail folder yourself on a periodic basis by deleting all unsolicited messages that have been placed there. This will free up your online email storage space.

Please be aware that the bulk mail folder doesn't generate Spam, and does not create additional mail. The system only directs incoming bulk messages addressed to you to a different folder.

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9.  How do I transfer contact information to my new SBC Yahoo! Address Book?

A. There are three different ways you can transfer contact information to your SBC Yahoo! Address Book.

  1. The first time you open your SBC Yahoo! DSL browser, it will automatically ask if you wish to transfer address and contact information from Outlook or Outlook Express to the SBC Yahoo! Address Book.
  2. You can automatically synchronize your address and contact information by downloading the Intellisync software.
  3. You can copy your address and contact information from Outlook or Outlook Express and import it into your SBC Yahoo! Address Book.

To copy contact information from Microsoft Outlook Express to your SBC Yahoo! Address Book, please follow these steps:
Export information from Outlook Express:
  1. Open Outlook Express.
  2. Select "Export" from the File menu.
  3. From the Export menu, select "Address Book."
  4. Select the file type "Text File (Comma Separated Values)."
  5. Click the "Export" button.
  6. Enter a file location where the file will be saved and enter a name for the file (file name should end in ".csv").
  7. Click the "Next" button.
  8. Check which fields you wish to export. (We recommended checking all boxes.)
  9. Click "Finish" to export the data to the Comma Separated Values (.CSV) file at the location you specified.
The .CSV file generated by following the steps above is readable by SBC Yahoo! Address Book.

Next, import the .CVS file you just created into your SBC Yahoo! Address Book:
  1. Go to your SBC Yahoo! DSL Address Book and make sure that you are signed into your account.
  2. Click the "Options" link in the upper-right corner of the Address Book page.
  3. Click the "Import/Export" link.
  4. In the Import section, select "Microsoft Outlook (.CSV file)."
  5. Enter the file path and name of the file you exported from Outlook Express, or click the "Browse" button to find the file on your system.
  6. Click the "Import" button.
Please see the System and Software Requirements for Import/Export.

Please Note: Your SBC Yahoo! Address Book can only import data that Outlook Express placed in the CSV file. Some of your data may be excluded if Outlook Express does not place it in the .CSV file.
To copy contact information from Microsoft Outlook 97, 98, or 2000 to SBC Yahoo! Address Book, please follow these steps:
Export information from Microsoft Outlook:
  1. Open Microsoft Outlook 97, 98, or 2000.
  2. Open the File menu and select "Import and Export."
  3. Select "Export to a File" and click "Next."
  4. Select your Contacts folder and click "Next." (Outlook 98 users: perform step 5 then step 4.)
  5. Select "Comma Separated Values (Windows)" and click "Next."
  6. Select the "Contacts" folder to export from and click "Next."
  7. Specify a location where you would like the file to be saved, and enter a name for the .CSV file. Then click "Next."
  8. Make sure there is a check in the box next to "Export Contacts from the Contacts Folder" and then click "Finish" to export the data to the .CSV file.
The .CSV file generated by following the steps above is readable by SBC Yahoo! Address Book.

Next, import the.CVS file you just created into your SBC Yahoo! Address Book:
  1. Open your SBC Yahoo! Address Book and make sure that you are signed into your account.
  2. Click the "Options" link in the upper-right corner of the Address Book page.
  3. Click the "Import/Export" link.
  4. In the Import section, select "Microsoft Outlook (.CSV file)."
  5. Enter the file location and name of the file you exported from Outlook, or click the "Browse" button to find the file on your system.
  6. Click the "Import Now" button.
Please see the System and Software Requirements for Import/Export.

Please Note: SBC Yahoo! Address Book can only import data that Outlook places in the .CSV file. Some of your data may be excluded if Outlook does not place it in the .CSV file. Outlook 97 may export different fields than Outlook 98. Also, make sure you have data in the "First," "Last," or "Company Name" fields before importing to SBC Yahoo! Address Book.
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10.  Does my SBC Yahoo! DSL email include any new features?

A. Yes. Now you will be able to access your email from any web-connected computer! In addition, you will be able to store email for as long as you maintain your SBC Yahoo! DSL account. Here are some other useful new features:
  • 2GB of online storage with your master email account - PLUS, you get 10 sub-accounts - each with 2GB of online storage.
  • The ability to filter incoming messages into folders you create based on subject, sender, etc.
  • The ability to pull email from other accounts (any POP3 email account) and check it all in one online inbox.
  • The ability to use an email client (e.g., Outlook Express, etc.) to access your email.
  • The benefit of transferring and storing all your web-based email in your SBC Yahoo! DSL inbox.
  • Email virus protection software to help prevent dangerous viruses from corrupting your files.
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F. Additional Mailboxes/Sub-Accounts

1.  Do I get additional mailboxes/sub-accounts with my SBC Yahoo! DSL account?
2.  What features are available for the sub-accounts?
3.  Do I get extra storage space with my sub-accounts?
4.  How do I transition my additional mailboxes/sub-accounts to SBC Yahoo! DSL?
5.  Do I have to pay for the ten additional SBC Yahoo! DSL mailboxes?
6.  How do I create new sub-accounts with SBC Yahoo! DSL?


F. Additional Mailboxes/Sub-Accounts

1.  Do I get additional mailboxes/sub-accounts with my SBC Yahoo! DSL account?

A. Yes. Your SBC Yahoo! DSL, email account includes a master account with 2GB of online email storage. Plus, you get 10 sub-accounts with 2GB of online email storage each.
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2.  What features are available for the sub-accounts?

A. In addition to 2GB of mail storage, each sub-account includes a customizable SBC Yahoo! DSL home page, 30MB of storage for pictures and files, the ability to connect to the SBC Yahoo! DSL network using Member ID and password (just like the master account) and access to other SBC Yahoo! DSL products and services.

For other benefits of SBC Yahoo! DSL, please click here.
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3.  Do I get extra storage space with my sub-accounts?

A. Yes. Each of your ten sub-accounts includes its own 30MB of storage for SBC Yahoo! Photos.
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4.  How do I transition my additional mailboxes/sub-accounts to SBC Yahoo! DSL?

A. After you upgrade your master account to SBC Yahoo! DSL there are two ways, you can transition your existing additional mailboxes/sub-accounts:
  • Go to http://yahoo.sbc.com and log-in using the sub-account member ID and password. Then, simply follow the on-screen instructions.
OR:
  • Go to your SBC Yahoo! DSL "My Account" page. Your additional mailboxes/sub-accounts will be listed on this page. Select a sub-account to transition by clicking the Upgrade Sub-Acct link.
If the sub-account member uses a different computer than the master account, the sub-account member may install, on his or her computer, the same SBC Yahoo! DSL software that the master account loaded onto his or her computer.

Please note: You need to transition each of your additional mailboxes/sub-accounts one at a time. If you have more than 10 additional mailboxes/sub-accounts, you must reduce the number of sub-accounts in order to upgrade to SBC Yahoo! DSL. If you need more than 10 sub-accounts, you will need to purchase another master account (for an additional charge).

Upgrade your Sub-Accounts: Now that you have transitioned your master account to SBC Yahoo! DSL, remember to upgrade all of your sub-accounts/additional mailboxes as well. It's easy to do. Just follow the instructions below that pertain to you.

If your email address ends in prodigy.net, wans.net, flash.net or snet.net:

Go to your SBC Yahoo! DSL "My Account" page. Your sub-accounts will be listed on this page. Select a sub-account to transition by clicking the Upgrade Sub-Acct link.

If your email address ends in pacbell.net, nvbell.net, swbell.net, sbcglobal.net or ameritech.net:

Log onto the yahoo.sbc.com home page, using the sub-account Member ID and password and go through the sub-account registration process.

Aliases become Sub-Accounts: All previous aliases are now treated as sub-accounts. Each SBC Yahoo! Dial or DSL account can have up to 10 sub-accounts. The benefits of sub-accounts include:

  • A personalized SBC Yahoo! DSL home page.
  • A GeoCities personal web page.
  • 2GB of online storage space for email in each sub-account.
  • Upgrade your sub-accounts (any previous aliases) to SBC Yahoo! DSL by following the instructions in the "Upgrading Sub-Accounts" section.
Mail sent to your sub-account can also be forwarded (much as you did with your aliases). Simply log in to SBC Yahoo! Mail and select "Options." Select "POP Access and Forwarding" and follow the step-by-step instructions to set up email forwarding.
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5.  Do I have to pay for the ten additional SBC Yahoo! DSL mailboxes?

A. No. There is no additional charge for the ten additional mailboxes that you can create with SBC Yahoo! DSL.

If you wish to have more than eleven mailboxes (one master account and ten additional mailboxes), you will need to sign-up for another master account (for an additional charge).
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6.  How do I create new sub-accounts with SBC Yahoo! DSL?

A. Once you transition your main account to SBC Yahoo! DSL, you can create new sub-accounts by going to your SBC Yahoo! DSL "My Account" page (http://sbc.yahoo.com/account). The second box in the upper right is entitled Sub Accounts. Select the Create New Sub Account or Click here to edit Sub Accounts button (depending on your email address) under the Sub Accounts header and follow the on-screen instructions.
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G. Personal Home Pages

1.  What will happen to my SBC Internet Services Personal Home Page?
2.  Do I have to pay extra for my new Yahoo! GeoCities Home page?


G. Personal Home Pages

1.  What will happen to my SBC Internet Services Personal Home Page?

A. As an SBC Yahoo! DSL customer, you get a free GeoCities home page. GeoCities gives you 15MB of space and the tools you need to create your own exciting web pages, whether you're a beginner or an expert. Extra storage and premium personal web site tools are available from GeoCities for an additional charge. Join the largest home page community on the Web from the GeoCities link on your SBC Yahoo! DSL home page.

If you were a Personal Web Page (PWP) user with Prodigy or a Personal Home Page (PHP) user with SBC Internet Services, you can continue to access your PWP/PHP through the Edit Personal Info link on your SBC Yahoo! DSL "My Account" page.
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2.  Do I have to pay extra for my new Yahoo! GeoCities Home page?

A. No, your basic Yahoo! GeoCities Home page is included when you upgrade to SBC Yahoo! DSL. This gives you up to 15MB of web space to store your files. If after you upgrade, you would like purchase a more enhanced personal Web site publishing tool, with additional web space, visit the Yahoo! GeoCities products page for more information.
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H. Safety and Security

1.  Does SBC Yahoo! DSL offer a parental control product?
2.  Is firewall protection provided with SBC Yahoo! DSL?
3.  Is virus protection provided with SBC Yahoo! DSL?


H. Safety and Security

1.  Does SBC Yahoo! DSL offer a parental control product?

A. Yes. Our goal is to help make the Internet a friendly and useful place that's as safe as possible for you and your entire family. That is why we have included SBC Yahoo! Parental Controls as part of your SBC Yahoo! DSL service. With the parental controls provided, you can have more control over the content your children are able view on the Internet than you would without parental controls.
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2.  Is firewall protection provided with SBC Yahoo! DSL?

A. Yes. The SBC Yahoo! DSL experience provides you what you want when you want it. This includes protection from potential hackers. To help keep your personal information safe from unauthorized access, as you move freely and securely on the Internet, we have included a link to firewall software as part of your SBC Yahoo! DSL service.

After you upgrade to SBC Yahoo! DSL, you can download the firewall software by first clicking the SBC Yahoo! DSL Utilities icon on your desktop. Next, click the ZoneAlarm security software link in Utilities and then select the firewall version that suits you - your membership includes the basic software at no extra charge, or you can download an upgraded version for a small charge. Whichever you choose, your firewall software will help ensure your personal information stays personal. For more information on the ZoneAlarm Firewall software please visit http://www.zonelabs.com/sbc.
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3.  Is virus protection provided with SBC Yahoo! DSL?

A. Yes. With SBC Yahoo! DSL, you get valuable virus protection software as part of web-based mail that helps prevent dangerous viruses from corrupting your files. You never know when a harmful virus may be attached to an email you receive. With SBC Yahoo! DSL and the included virus protection software, you will worry less about it destroying your files.
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I. Instant Messenger

1.  Is there an instant messaging product available with the new SBC Yahoo! DSL service?

A. Yes. SBC Yahoo! Messenger lets you instantly communicate with friends and family using text and voice chat or via webcam viewing. In addition, Messenger has tons of emoticons and cool new IMVironments™ to make chatting more fun than ever.
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J. Communities

1.  Will communities be available with the new service?

A. SBC Yahoo! DSL gives you access to a wide array of Yahoo! Groups as well as the ability to create a group of your own.
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K. Newsgroups

1.  Will my newsgroups continue to be available after I register for the new SBC Yahoo! DSL service?

A. Yes. Your current newsgroups will continue to be accessible and none of your settings will change.
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L. Your Custom Home page

1.  Is home page personalization available with my SBC Yahoo! DSL?
2.  What part of the new SBC Yahoo! DSL home page can I customize?


L. Your Custom Home page

1.  Is home page personalization available with my SBC Yahoo! DSL?

A. Yes. Once you upgrade, you can personalize many features of your SBC Yahoo! DSL home page so that your home page is uniquely yours. In addition, each of the ten sub-accounts will be able to log-on and customize a home page.
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2.  What part of the new SBC Yahoo! DSL home page can I customize?

A. There are many ways you can personalize your new SBC Yahoo! DSL home page. You can change colors, change layout, choose content and add/ delete pages.

SBC Yahoo! DSL comes with a "personal assistant" module, to preview your most recent email, upcoming calendar appointments and personal alerts. Read or compose email quickly, view or add an event to your calendar or set an alert to notify you when you have an important meeting coming up.

The My Content section of the page lets you to add, delete or move any information you choose. Do you like to check the weather? Put it at the top of your page. Don't care about the weather, Put it at the bottom - or remove it altogether. It's completely up to you. Personalize your page with the content you care about and the format you select.
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M. Pricing and Billing

1.  With all the new benefits of the SBC Yahoo! DSL service, will the price of my Internet service go up?
2.  Will my billing change?
3.  Who can I contact if I have questions about billing?


M. Pricing and Billing

1.  With all the new benefits of the SBC Yahoo! DSL service, will the price of my Internet service go up?

A. No. Your current monthly price does not change with this upgrade.*

* Your basic monthly price does not change during your existing term commitment.
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2.  Will my billing change?

A. No. You will continue to be billed for Internet service the same way you are billed today.

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3.  Who can I contact if I have questions about billing?

A. If you are having trouble upgrading your account or you have further technical questions, please contact us at http://support.sbcglobal.net/ or call our 24/7 customer care at 1 877 SBC DSL5.

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N. Corporate Overview

1.  Who is SBC?
2.  Who is Yahoo!?


N. Corporate Overview

1.  Who is SBC?

A. SBC Communications Inc provides a full range of data, networking, Internet and voice services through its trusted brands including SBC Southwestern Bell, SBC Ameritech, SBC Pacific Bell, SBC Nevada Bell, SBC SNET, Prodigy and through its family of Internet companies. Its annual revenues rank it among the largest Fortune 500 companies.
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2.  Who is Yahoo!?

A. Yahoo! Inc. is a leading global Internet communications, commerce and media company that offers a comprehensive branded network of services to more than 237 million individuals each month worldwide. As the first online navigational guide to the Web, Yahoo! is the leading guide in terms of traffic, advertising, household and business user reach. Yahoo! is the number one Internet brand globally and reaches the largest audience worldwide. Through Yahoo! Enterprise Solutions, the company also provides online business and enterprise services designed to enhance the productivity and Web presence of Yahoo!'s clients. The company's global Web network includes 25 World properties. Headquartered in Sunnyvale, California, Yahoo! has offices in Europe, Asia, Latin America, Australia, Canada and the United States.
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O. Cancellation of Service

1.  Is there a penalty for canceling my service if I do not choose to become an SBC Yahoo! DSL customer?

A. We hope that you'll try your new SBC Yahoo! DSL Internet service. We are convinced that if you try SBC Yahoo! DSL you will not want to leave us. However, if you do not want to upgrade to SBC Yahoo! DSL, and want to disconnect your service please remember, if you agreed to a term contract when you signed up for your current Internet service, you may be required to pay the balance of your term agreement or an early termination fee depending upon your contract.

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P. Contacts and Help

Q.  Who do I contact if I am having problems registering my account?

A. If you need help upgrading your account or have further technical questions, please contact us at http://support.sbcglobal.net or call our 24/7 customer care at 1 877 SBC DSL5.

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* Monthly price remains the same during existing term period.

SBC Yahoo! DSL is an information service that combines DSL transport, Internet access and applications from SBC Internet Services, with customized content, services, and applications from Yahoo! Inc., to provide the customer with high-speed broadband access to the World Wide Web. Further details on offers/packages provided during enrollment and registration. Acceptance of Terms of Service required.

Yahoo!, the Yahoo! logo and other Yahoo! logos and product and service names are the trademarks and/or registered trademarks of Yahoo! Inc. SBC, the SBC logo and all other SBC logos and product and service names are the trademarks and/or registered trademarks of SBC Knowledge Ventures, L.P. All other brand names may be trademarks or registered trademarks of their respective owners.

© 2004 SBC Knowledge Ventures, L.P. and Yahoo! Inc. All rights reserved.

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